Delivery, Returns and Refund Policies

Delivery

Delivery is by second class UK post, so should arrive within 3 or 4 working days of your order as I post items within 24 hours of receiving the order whenever possible. All items are shipped by Royal Mail. 

Postage is a flat rate of £3, regardless of how many items you order, unless you order a mug in which case postage is £4 flat rate. All packaging is recyclable. 

I am sorry but I only ship to the UK, international postage is prohibitively expensive and since Brexit customs paperwork is a nightmare. However, you can buy the ‘Normal For Glastonbury’ paperback from your country’s Amazon, print on demand, in which case you will pay Amazon’s standard delivery charge, or you can buy the eBook from Amazon. 

Returns and Refund Policy

Under the Distance Selling Act you may cancel your order within 14 days of receiving the goods, you then have another 14 days to return the goods in sellable condition. I will then refund you, to the card / Paypal account with which you ordered the items, within 14 days of receiving the goods back. You will be responsible for the cost of returning the item to me unless I delivered it to you in error or it is faulty. Refunds may only be claimed by, and made to, the original purchaser of the item. If you wish to return an item please contact me at vicki@normalforglastonbury.uk

Signed Copies

All paperback copies of ‘Normal For Glastonbury’ the Paperback are signed ‘Best Wishes, Vicki’ on the title page. (Except those purchased from Amazon). If you would like your book unsigned, or dedicated to you or a friend, please let me know what name and message you would like in the ‘Note’ field when you make your order. Please note personalised copies cannot be returned for refund unless they are faulty. 

Gift Wrapped Items

I will gift wrap any item for you in tasteful recyclable kraft wrapping paper for an additional cost of £3, I will handwrite a gift tag with the names and message of your choice, please put the details in the notes field when you make the order. You can have the gift sent direct to the recipient by selecting their address as the delivery address. To purchase the gift-wrap service select the ‘Add Gift Wrap?’ option underneath the shopping cart.

For general Terms & Conditions of this website please click here

If you have any questions please email me at vicki@normalforglastonbury.uk

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